Terms and Conditions

Cancellation and Refunds Policy (UK only)

If, for any reason, you are not entirely happy with any of the products supplied then you are entitled to cancel/return goods.

How to Cancel/Return Goods: If you wish to cancel/return goods you must inform The Unique Seat Company within 14 days from the date your goods are received. Notification must be made by e-mail to [email protected] or by letter, to The Unique Seat Company, 197 Greystones Road, Sheffield, S11 7BT, United Kingdom . You will then have a further 14 days to return the goods to us in the same condition and in the original packaging materials that they were supplied. Please note that a deduction of the refund amount can be made if the value of the goods has been reduced as a result of any signs of wear or use of the supplied goods.

Furniture Returns: All furniture returns will be organised by The Unique Seat Company and will be at the buyer’s cost. The return cost will be the same as the original delivery cost. Please see our FAQ page for delivery costs of furniture.  Refunds will be made, to the buyer, within 14 days of receiving the returned goods.

Upholstery Supplies & Decorative Accessories Returns: All upholstery supplies and decorative accessories returns are to be organised by the buyer and will be at the buyer’s cost. Please note that we cannot accept responsibility for any item lost or damaged during transit so please obtain and keep a proof of postage until we confirm receipt of the returned goods.. Refunds will be made, to the buyer, within 14 days of receiving the returned goods.

Exemptions: You are not entitled to cancel or receive a refund for any of the following:

  1. Any made-to-order or bespoke items
  2. Any order for braid or upholstery fabric (including webbings, hessians, calicos, cotton flock and dacron)
  3. Any back-ordered item/s
  4. Upholstery Courses
  5. Gift Vouchers

NB: All outgoing and return postage or courier costs will be the buyer’s responsibility unless the item/s are proved to be defective/faulty.

NB: Please note that if you pay for any item using Paypal as a payment option then, all the associated fees paid, by The Unique Seat Company to Paypal, will not be refunded, under any circumstances, including but not limited to, the cancellation of your order.

Cancellation and Refunds Policy (Outside the UK)

NB: We no longer ship items of furniture abroad. We only ship within mainland UK.

How to Cancel/Return Goods: If you wish to cancel/return goods you must inform The Unique Seat Company within 14 days from the date your goods are received. Notification must be made by e-mail to [email protected] or by letter, to The Unique Seat Company, 197 Greystones Road, Sheffield, S11 7BT, United Kingdom . You will then have a further 14 days to return the goods to us in the same condition and in the original packaging materials that they were supplied. Please note that a deduction of the refund amount can be made if the value of the goods has been reduced as a result of any signs of wear or use of the supplied goods.

Upholstery Supplies & Decorative Accessories Returns: All upholstery supplies and decorative accessories returns are to be organised by the buyer and will be at the buyer’s cost. Please note that we cannot accept responsibility for any item lost or damaged during transit so please obtain and keep a proof of postage until we confirm receipt of the returned goods. Refunds will be made, to the buyer, within 14 days of receiving the returned goods.

Exemptions: You are not entitled to cancel and receive a refund for any of the following:

  1. Any made-to-order or bespoke items
  2. Any cut lengths of braid or upholstery fabric (including webbings, hessians, calicos, cotton flock and dacron)
  3. Any back-ordered item/s
  4. Upholstery Courses
  5. Gift Vouchers

NB: All outgoing and return postage or courier costs will be the buyer’s responsibility unless the item/s are proved to be defective/faulty.

NB: Please note that if you pay for any item using Paypal as a payment option then, all the associated fees paid, by The Unique Seat Company to Paypal, will not be refunded, under any circumstances, including but not limited to, the cancellation of your order.

Delivery of Goods

We aim to deliver all furniture within 15 working days of an order being placed and all other products within 7 working days, with the exception of some upholstery fabrics which may have a lead time of 10 working days before dispatch.

Condition Report of Furniture

As we sell mainly antique and vintage furniture there will be some wear and tear consistent with age on many items. If this is not acceptable to you then please do not purchase as refunds cannot be given on this basis. Any repairs which have been previously carried out or any significant damage which is present at the time of listing will be advised in the Condition Report section on the website.

The Law

Any matters that arise out of your use of this website (including any contract entered between you and us through the website) shall be governed by the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.

Use of this Website

You may only use this website for lawful purposes and you may not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else’s enjoyment of the website.

You may not, without our prior written consent, copy, reproduce, crawl, frame, republish, download, print, post, distribute, re-post, broadcast, record, transmit, edit, communicate to the public, link to, deep-link into, or distribute in any way the web pages or materials on the website or the computer codes or elements comprising the website other than solely for your own personal or internal business use. You may not use the content of the website for any commercial purposes whatsoever.

Ownership of Rights

All rights, including copyright and other intellectual property rights, in and to this website are owned by, or licensed to, The Unique Seat Company.